{"id":714,"date":"2024-06-17T01:40:00","date_gmt":"2024-06-17T01:40:00","guid":{"rendered":"https:\/\/mundocalidad.com\/?p=714"},"modified":"2026-04-30T14:57:58","modified_gmt":"2026-04-30T14:57:58","slug":"documentacion-base-de-un-sistema-de-gestion-iso-9001-ejemplos-y-estructura-sugerida","status":"publish","type":"post","link":"https:\/\/mundocalidad.com\/index.php\/2024\/06\/17\/documentacion-base-de-un-sistema-de-gestion-iso-9001-ejemplos-y-estructura-sugerida\/","title":{"rendered":"Documentaci\u00f3n Base de un Sistema de Gesti\u00f3n ISO 9001: Ejemplos y Estructura sugerida"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/mundocalidad.com\/wp-content\/uploads\/2026\/03\/freepik__three-senior-caucasian-auditors-with-blond-hair-in__77800-1024x559.png\" alt=\"\" class=\"wp-image-2045\" srcset=\"https:\/\/mundocalidad.com\/wp-content\/uploads\/2026\/03\/freepik__three-senior-caucasian-auditors-with-blond-hair-in__77800-1024x559.png 1024w, https:\/\/mundocalidad.com\/wp-content\/uploads\/2026\/03\/freepik__three-senior-caucasian-auditors-with-blond-hair-in__77800-300x164.png 300w, https:\/\/mundocalidad.com\/wp-content\/uploads\/2026\/03\/freepik__three-senior-caucasian-auditors-with-blond-hair-in__77800-768x419.png 768w, https:\/\/mundocalidad.com\/wp-content\/uploads\/2026\/03\/freepik__three-senior-caucasian-auditors-with-blond-hair-in__77800.png 1408w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<!DOCTYPE html>\n<html lang=\"es\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Documentos ISO 9001:2015 + AMD1:2024<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;1,9..40,400&#038;family=DM+Mono:wght@400;500&#038;display=swap\" rel=\"stylesheet\">\n<style>\n*{box-sizing:border-box;margin:0;padding:0;}\n:root{\n  --blue-50:#EFF6FF;--blue-100:#DBEAFE;--blue-200:#BFDBFE;--blue-600:#2563EB;--blue-700:#1D4ED8;--blue-800:#1E40AF;\n  --green-50:#F0FDF4;--green-100:#DCFCE7;--green-600:#16A34A;--green-700:#15803D;--green-800:#166534;\n  --amber-50:#FFFBEB;--amber-100:#FEF3C7;--amber-200:#FDE68A;--amber-600:#D97706;--amber-700:#B45309;--amber-800:#92400E;\n  --purple-50:#FAF5FF;--purple-100:#F3E8FF;--purple-600:#9333EA;--purple-700:#7E22CE;--purple-800:#6B21A8;\n  --teal-50:#F0FDFA;--teal-100:#CCFBF1;--teal-600:#0D9488;--teal-700:#0F766E;--teal-800:#115E59;\n  --orange-50:#FFF7ED;--orange-100:#FFEDD5;--orange-600:#EA580C;--orange-700:#C2410C;--orange-800:#9A3412;\n  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1.75rem;margin-bottom:1.25rem;position:relative;overflow:hidden;}\n.iso-hdr::before{content:'';position:absolute;top:-50px;right:-50px;width:220px;height:220px;background:rgba(255,255,255,0.05);border-radius:50%;}\n.iso-hdr::after{content:'';position:absolute;bottom:-70px;left:38%;width:180px;height:180px;background:rgba(255,255,255,0.04);border-radius:50%;}\n.hdr-tag{font-family:'DM Mono',monospace;font-size:11px;font-weight:500;color:rgba(255,255,255,0.6);letter-spacing:.12em;text-transform:uppercase;margin-bottom:7px;}\n.iso-hdr h1{font-size:clamp(17px,3vw,23px);font-weight:600;color:#fff;line-height:1.3;margin-bottom:5px;}\n.iso-hdr p{font-size:13.5px;color:rgba(255,255,255,0.72);line-height:1.55;max-width:540px;}\n.hdr-pills{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px;}\n.hdr-pill{display:inline-flex;align-items:center;gap:5px;background:rgba(255,255,255,0.13);border:1px solid rgba(255,255,255,0.22);border-radius:20px;padding:4px 12px;font-size:12px;color:#fff;font-weight:500;}\n\n\/* \u2500\u2500 STATS \u2500\u2500 *\/\n.iso-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:9px;margin-bottom:1.1rem;}\n.iso-stat{background:#fff;border:1px solid var(--gray-200);border-radius:var(--radius);padding:13px 14px;text-align:center;box-shadow:var(--shadow);}\n.stat-n{font-size:24px;font-weight:600;line-height:1;margin-bottom:3px;}\n.stat-l{font-size:11.5px;color:var(--gray-500);}\n.n-tot{color:var(--gray-800);}.n-ob{color:var(--blue-700);}.n-re{color:var(--green-700);}\n.n-rec{color:var(--amber-700);}.n-am{color:var(--teal-700,#0F766E);}\n\n\/* \u2500\u2500 CONTROLS \u2500\u2500 *\/\n.iso-ctrls{display:flex;flex-direction:column;gap:9px;margin-bottom:1.1rem;}\n.iso-search{width:100%;padding:9px 14px;font-family:'DM Sans',sans-serif;font-size:14px;border:1px solid var(--gray-300);border-radius:var(--radius-sm);background:#fff;color:var(--gray-800);outline:none;transition:border-color .15s,box-shadow .15s;}\n.iso-search:focus{border-color:var(--blue-600);box-shadow:0 0 0 3px rgba(37,99,235,.1);}\n.iso-filts{display:flex;gap:7px;flex-wrap:wrap;}\n.fbtn{padding:6px 13px;font-family:'DM Sans',sans-serif;font-size:12.5px;font-weight:500;border-radius:20px;border:1px solid var(--gray-300);background:#fff;color:var(--gray-600);cursor:pointer;transition:all .15s;white-space:nowrap;}\n.fbtn:hover{background:var(--gray-50);}\n.f-all.on{background:var(--gray-800);color:#fff;border-color:var(--gray-800);}\n.f-ob.on{background:var(--blue-600);color:#fff;border-color:var(--blue-600);}\n.f-re.on{background:var(--green-600);color:#fff;border-color:var(--green-600);}\n.f-rec.on{background:var(--amber-600);color:#fff;border-color:var(--amber-600);}\n.f-am.on{background:var(--teal-600);color:#fff;border-color:var(--teal-600);}\n\n\/* \u2500\u2500 SECTION \u2500\u2500 *\/\n.iso-sec{margin-bottom:1.4rem;}\n.sec-head{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--radius-sm);margin-bottom:7px;}\n.sh-ob{background:var(--blue-50);}.sh-re{background:var(--green-50);}.sh-rec{background:var(--amber-50);}.sh-am{background:var(--teal-50);}\n.sec-ico{width:30px;height:30px;border-radius:7px;display:flex;align-items:center;justify-content:center;font-size:12px;font-family:'DM Mono',monospace;font-weight:500;flex-shrink:0;}\n.si-ob{background:var(--blue-100);color:var(--blue-800);}\n.si-re{background:var(--green-100);color:var(--green-800);}\n.si-rec{background:var(--amber-100);color:var(--amber-800);}\n.si-am{background:var(--teal-100,#CCFBF1);color:var(--teal-800);}\n.sec-titles{flex:1;}\n.sec-t{font-size:13px;font-weight:600;}\n.st-ob{color:var(--blue-800);}.st-re{color:var(--green-800);}.st-rec{color:var(--amber-800);}.st-am{color:var(--teal-800);}\n.sec-sub{font-size:11px;color:var(--gray-500);margin-top:1px;}\n.sec-cnt{font-family:'DM Mono',monospace;font-size:11.5px;font-weight:500;padding:2px 9px;border-radius:10px;}\n.sc-ob{background:var(--blue-100);color:var(--blue-700);}\n.sc-re{background:var(--green-100);color:var(--green-700);}\n.sc-rec{background:var(--amber-100);color:var(--amber-700);}\n.sc-am{background:var(--teal-100,#CCFBF1);color:var(--teal-700,#0F766E);}\n\n\/* \u2500\u2500 DOC CARDS \u2500\u2500 *\/\n.doc-list{display:flex;flex-direction:column;gap:5px;}\n.doc-card{background:#fff;border:1px solid var(--gray-200);border-radius:var(--radius-sm);padding:12px 15px;display:flex;align-items:flex-start;gap:11px;box-shadow:var(--shadow);transition:border-color .15s,box-shadow .15s;animation:slideIn .22s ease both;}\n.doc-card:hover{border-color:var(--gray-300);box-shadow:var(--shadow-md);}\n@keyframes slideIn{from{opacity:0;transform:translateY(3px);}to{opacity:1;transform:translateY(0);}}\n.doc-n{font-family:'DM Mono',monospace;font-size:11px;font-weight:500;color:var(--gray-400);min-width:20px;margin-top:2px;flex-shrink:0;}\n.doc-body{flex:1;min-width:0;}\n.doc-name{font-size:13.5px;font-weight:500;color:var(--gray-800);line-height:1.45;margin-bottom:5px;}\n.doc-meta{display:flex;gap:5px;flex-wrap:wrap;align-items:center;}\n.doc-ref{font-family:'DM Mono',monospace;font-size:10.5px;color:var(--gray-500);background:var(--gray-100);padding:2px 7px;border-radius:3px;}\n.bdg{font-size:10.5px;font-weight:500;padding:2px 7px;border-radius:3px;}\n.b-ob{background:var(--blue-50);color:var(--blue-700);border:1px solid var(--blue-100);}\n.b-re{background:var(--green-50);color:var(--green-700);border:1px solid var(--green-100);}\n.b-rec{background:var(--amber-50);color:var(--amber-700);border:1px solid var(--amber-100);}\n.b-am{background:var(--teal-50);color:var(--teal-700,#0F766E);border:1px solid var(--teal-100,#CCFBF1);}\n.b-cond{background:var(--gray-100);color:var(--gray-600);border:1px solid var(--gray-200);}\n.b-upd{background:#FFF7ED;color:#C2410C;border:1px solid #FFEDD5;}\n.b-tool{background:var(--purple-50);color:var(--purple-700);border:1px solid var(--purple-100);}\n\n\/* \u2500\u2500 LEGEND \u2500\u2500 *\/\n.iso-legend{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:8px;margin-bottom:1.25rem;}\n.leg-item{display:flex;align-items:flex-start;gap:9px;background:#fff;border:1px solid var(--gray-200);border-radius:var(--radius-sm);padding:10px 13px;box-shadow:var(--shadow);}\n.leg-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;margin-top:4px;}\n.ld-ob{background:var(--blue-600);}.ld-re{background:var(--green-600);}.ld-rec{background:var(--amber-600);}.ld-am{background:var(--teal-600);}\n.leg-text{}\n.leg-t{font-size:12px;font-weight:600;color:var(--gray-700);}\n.leg-s{font-size:11px;color:var(--gray-500);margin-top:1px;line-height:1.4;}\n\n\/* \u2500\u2500 FOOTER \u2500\u2500 *\/\n.iso-foot{margin-top:1.5rem;padding:13px 17px;background:var(--gray-50);border:1px solid var(--gray-200);border-radius:var(--radius);font-size:12px;color:var(--gray-500);line-height:1.65;}\n.iso-foot strong{color:var(--gray-700);}\n\n\/* \u2500\u2500 SIPOC \u2500\u2500 *\/\n.sipoc-wrap{margin-top:2rem;background:#fff;border:1px solid var(--gray-200);border-radius:var(--radius);padding:1.25rem 1.25rem 1rem;box-shadow:var(--shadow);}\n.sipoc-head{display:flex;align-items:center;gap:12px;margin-bottom:1rem;padding-bottom:10px;border-bottom:1px solid var(--gray-100);}\n.sipoc-icon{font-size:22px;}\n.sipoc-title{font-size:15px;font-weight:600;color:var(--gray-800);}\n.sipoc-sub{font-size:12px;color:var(--gray-500);margin-top:2px;}\n.sipoc-table-wrap{overflow-x:auto;}\n.sipoc-table{width:100%;border-collapse:collapse;font-size:13px;}\n.sipoc-table thead tr{background:var(--gray-800);}\n.sipoc-table thead th{padding:10px 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1rem;color:var(--gray-500);font-size:14px;}\n.no-res.vis{display:block;}\n.banner-slot{margin-bottom:1.1rem;display:flex;justify-content:center;}\n\n@media(max-width:580px){\n  .iso-hdr{padding:1.4rem 1.2rem;}\n  .iso-legend{grid-template-columns:1fr 1fr;}\n}\n<\/style>\n<\/head>\n<body>\n<div class=\"iso-wrap\">\n\n<!-- HEADER -->\n<div class=\"iso-hdr\">\n  <div class=\"hdr-tag\">Sistema de Gesti\u00f3n de Calidad \u00b7 Gu\u00eda de Documentaci\u00f3n<\/div>\n  <h1>Documentos ISO 9001:2015 + AMD1:2024<\/h1>\n  <p>Lista completa: obligatorios, registros, altamente recomendables e impacto del AMD1:2024 sobre cambio clim\u00e1tico.<\/p>\n  <div class=\"hdr-pills\">\n    <span class=\"hdr-pill\">&#9670; Obligatorios por norma<\/span>\n    <span class=\"hdr-pill\">&#9670; Altamente recomendables<\/span>\n    <span class=\"hdr-pill\">&#9670; AMD1:2024 cambio clim\u00e1tico<\/span>\n  <\/div>\n<\/div>\n\n<!-- STATS -->\n<div class=\"iso-stats\">\n  <div class=\"iso-stat\"><div class=\"stat-n n-tot\" id=\"cnt-tot\">0<\/div><div class=\"stat-l\">Total<\/div><\/div>\n  <div class=\"iso-stat\"><div class=\"stat-n n-ob\" id=\"cnt-ob\">0<\/div><div class=\"stat-l\">Obligatorios<\/div><\/div>\n  <div class=\"iso-stat\"><div class=\"stat-n n-re\" id=\"cnt-re\">0<\/div><div class=\"stat-l\">Registros<\/div><\/div>\n  <div class=\"iso-stat\"><div class=\"stat-n n-rec\" id=\"cnt-rec\">0<\/div><div class=\"stat-l\">Recomendados<\/div><\/div>\n  <div class=\"iso-stat\"><div class=\"stat-n n-am\" id=\"cnt-am\">0<\/div><div class=\"stat-l\">AMD1:2024<\/div><\/div>\n<\/div>\n\n<!-- LEYENDA -->\n<div class=\"iso-legend\">\n  <div class=\"leg-item\"><div class=\"leg-dot ld-ob\"><\/div><div class=\"leg-text\"><div class=\"leg-t\">Obligatorio<\/div><div class=\"leg-s\">Exigido expl\u00edcitamente por ISO 9001:2015<\/div><\/div><\/div>\n  <div class=\"leg-item\"><div class=\"leg-dot ld-re\"><\/div><div class=\"leg-text\"><div class=\"leg-t\">Registro<\/div><div class=\"leg-s\">Evidencia de resultados, exigida por la norma<\/div><\/div><\/div>\n  <div class=\"leg-item\"><div class=\"leg-dot ld-rec\"><\/div><div class=\"leg-text\"><div class=\"leg-t\">Altamente recomendable<\/div><div class=\"leg-s\">No obligatorio, pero robusteci\u00f3 el SGC y pasa auditor\u00eda con m\u00e1s solidez<\/div><\/div><\/div>\n  <div class=\"leg-item\"><div class=\"leg-dot ld-am\"><\/div><div class=\"leg-text\"><div class=\"leg-t\">AMD1:2024<\/div><div class=\"leg-s\">Ajustes en documentos existentes por cambio clim\u00e1tico (4.1 y 4.2)<\/div><\/div><\/div>\n<\/div>\n\n<!-- CONTROLS -->\n<div class=\"iso-ctrls\">\n  <input class=\"iso-search\" type=\"text\" id=\"search\" placeholder=\"Buscar documento, cl\u00e1usula o herramienta...\" oninput=\"render()\">\n  <div class=\"iso-filts\">\n    <button class=\"fbtn f-all on\" onclick=\"setF('all',this)\">Todos<\/button>\n    <button class=\"fbtn f-ob\" onclick=\"setF('ob',this)\">&#128196; Obligatorios<\/button>\n    <button class=\"fbtn f-re\" onclick=\"setF('re',this)\">&#128203; Registros<\/button>\n    <button class=\"fbtn f-rec\" onclick=\"setF('rec',this)\">&#11088; Recomendados<\/button>\n    <button class=\"fbtn f-am\" onclick=\"setF('am',this)\">&#127807; AMD1:2024<\/button>\n  <\/div>\n<\/div>\n\n<!-- BANNER SLIDER -->\n<div class=\"banner-slot\">\n<style>.mc-slider-wrap{width:728px;height:90px;position:relative;overflow:hidden;border-radius:6px;box-shadow:0 3px 14px rgba(0,0,0,0.18);display:block;max-width:100%}.mc-slider-track{display:flex;width:calc(728px * 12);animation:mc-slide 18s linear infinite}.mc-slider-wrap:hover .mc-slider-track{animation-play-state:paused}@keyframes mc-slide{0%{transform:translateX(0)}100%{transform:translateX(calc(-728px * 6))}}.mc-slide-item{width:728px;height:90px;flex-shrink:0;display:block;position:relative}.mc-slide-item a{display:block;width:100%;height:100%;position:relative}.mc-slide-item img{width:728px;height:90px;object-fit:cover;display:block}.mc-wa-badge{position:absolute;right:12px;top:50%;transform:translateY(-50%) scale(0.85);background:#25D366;color:#fff;font-family:Arial,sans-serif;font-size:12px;font-weight:700;padding:5px 12px 5px 8px;border-radius:20px;display:flex;align-items:center;gap:6px;opacity:0;transition:opacity 0.2s ease,transform 0.2s ease;pointer-events:none;white-space:nowrap;box-shadow:0 2px 8px rgba(0,0,0,0.25)}.mc-slide-item a:hover .mc-wa-badge{opacity:1;transform:translateY(-50%) scale(1)}.mc-wa-badge svg{width:16px;height:16px;fill:#fff;flex-shrink:0}@media(max-width:760px){.mc-slider-wrap{width:100%;height:auto}.mc-slider-track{width:calc(100vw * 12);animation:mc-slide-mobile 18s linear infinite}.mc-slide-item{width:100vw;height:auto;aspect-ratio:728\/90}.mc-slide-item img{width:100vw;height:auto}@keyframes mc-slide-mobile{0%{transform:translateX(0)}100%{transform:translateX(calc(-100vw * 6))}}}<\/style>\n<div class=\"mc-slider-wrap\"><div class=\"mc-slider-track\">\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2000001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_00001.png\" alt=\"ISO 00001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%209001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_9001.png\" alt=\"ISO 9001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2014001\" target=\"_blank\" 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3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2027001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_27001.png\" alt=\"ISO 27001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2045001\" target=\"_blank\" 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3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%209001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_9001.png\" alt=\"ISO 9001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2014001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_14001.png\" alt=\"ISO 14001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2022000\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_22000.png\" alt=\"ISO 22000\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2027001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_27001.png\" alt=\"ISO 27001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<div class=\"mc-slide-item\"><a href=\"https:\/\/wa.me\/595985626547?text=Hola%2C%20me%20interesa%20info%20sobre%20ISO%2045001\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/imagenes.mundocalidad.com\/banner_728_90\/iso_45001.png\" alt=\"ISO 45001\"><span class=\"mc-wa-badge\"><svg viewBox=\"0 0 24 24\"><path d=\"M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51-.173-.008-.371-.01-.57-.01-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347zM12 0C5.373 0 0 5.373 0 12c0 2.123.557 4.116 1.532 5.845L.05 23.5l5.83-1.527A11.95 11.95 0 0012 24c6.627 0 12-5.373 12-12S18.627 0 12 0zm0 21.818a9.818 9.818 0 01-5.027-1.384l-.36-.214-3.733.979.995-3.636-.234-.373A9.818 9.818 0 1112 21.818z\"\/><\/svg>Consultar por WhatsApp<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div id=\"list-wrap\"><\/div>\n<div class=\"no-res\" id=\"no-res\">No se encontraron documentos con ese t\u00e9rmino.<\/div>\n\n<!-- FOOTER -->\n<div class=\"iso-foot\">\n  <strong>Aclaraci\u00f3n importante:<\/strong> La norma ISO 9001:2015 no prescribe formatos ni nombres de documentos. La columna \u00abAltamente recomendable\u00bb recoge herramientas y matrices que <em>no son exigidas expl\u00edcitamente<\/em> pero que los auditores valoran porque demuestran madurez del sistema y facilitan la toma de decisiones. El <strong>AMD1:2024<\/strong> (febrero 2024) no agrega documentos nuevos: solo incorpora dos frases \u2014 en 4.1 exige evaluar si el cambio clim\u00e1tico es pertinente, y en 4.2 indica que partes interesadas pueden tener requisitos clim\u00e1ticos \u2014 por lo que el impacto es actualizar los an\u00e1lisis existentes, no crear nueva burocracia.\n<\/div>\n\n<!-- SIPOC -->\n<div class=\"sipoc-wrap\">\n  <div class=\"sipoc-head\">\n    <div class=\"sipoc-icon\">&#128202;<\/div>\n    <div>\n      <div class=\"sipoc-title\">Ejemplo: Matriz SIPOC<\/div>\n      <div class=\"sipoc-sub\">Proceso: Atenci\u00f3n de Pedido del Cliente &nbsp;\u00b7&nbsp; ISO 9001:2015 Cl\u00e1usula 4.4<\/div>\n    <\/div>\n  <\/div>\n  <div class=\"sipoc-table-wrap\">\n    <table class=\"sipoc-table\">\n      <thead>\n        <tr>\n          <th><span class=\"col-letter\">S<\/span> Proveedores<\/th>\n          <th><span class=\"col-letter\">I<\/span> Entradas<\/th>\n          <th><span class=\"col-letter\">P<\/span> Proceso principal<\/th>\n          <th><span class=\"col-letter\">O<\/span> Salidas<\/th>\n          <th><span class=\"col-letter\">C<\/span> Clientes<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td>Cliente<\/td>\n          <td>Pedido del cliente<\/td>\n          <td><span class=\"step-n\">1<\/span>Recepci\u00f3n del pedido<\/td>\n          <td>Pedido confirmado<\/td>\n          <td>Cliente<\/td>\n        <\/tr>\n        <tr>\n          <td>\u00c1rea Comercial<\/td>\n          <td>Informaci\u00f3n de producto<\/td>\n          <td><span class=\"step-n\">2<\/span>Verificaci\u00f3n de disponibilidad<\/td>\n          <td>Orden de trabajo<\/td>\n          <td>Producci\u00f3n \/ Log\u00edstica<\/td>\n        <\/tr>\n        <tr>\n          <td>Base de datos \/ ERP<\/td>\n          <td>Datos del cliente<\/td>\n          <td><span class=\"step-n\">3<\/span>Emisi\u00f3n de factura \/ gu\u00eda<\/td>\n          <td>Factura y gu\u00eda de despacho<\/td>\n          <td>Cliente \/ Contabilidad<\/td>\n        <\/tr>\n        <tr>\n          <td>Inventario \/ Almac\u00e9n<\/td>\n          <td>Inventario disponible<\/td>\n          <td><span class=\"step-n\">4<\/span>Preparaci\u00f3n y despacho<\/td>\n          <td>Producto entregado<\/td>\n          <td>Cliente final<\/td>\n        <\/tr>\n        <tr>\n          <td>Producci\u00f3n \/ Operaciones<\/td>\n          <td>Producto terminado<\/td>\n          <td><span class=\"step-n\">5<\/span>Confirmaci\u00f3n de entrega y cierre del pedido<\/td>\n          <td>Registro del pedido entregado<\/td>\n          <td>Gesti\u00f3n \/ Calidad<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n  <div class=\"sipoc-obs\">\n    <span class=\"obs-icon\">&#128204;<\/span>\n    <div><strong>Observaciones:<\/strong> Esta matriz se puede ajustar a cualquier proceso: ventas, producci\u00f3n, log\u00edstica, compras, etc. Es \u00fatil para an\u00e1lisis de procesos, mejora continua y definici\u00f3n de l\u00edmites del proceso (ISO 9001 cl\u00e1usula 4.4).<\/div>\n  <\/div>\n<\/div>\n\n<!-- NOTA DE RESPONSABILIDAD -->\n<div class=\"disc-wrap\">\n  <div class=\"disc-head\"><span class=\"disc-icon\">&#9888;<\/span> Nota de responsabilidad<\/div>\n  <p><a href=\"https:\/\/mundocalidad.com\" target=\"_blank\" rel=\"noopener\">MundoCalidad.com<\/a> no act\u00faa como consultor ni organismo certificador en normas ISO.<\/p>\n  <p>El contenido publicado es de car\u00e1cter meramente informativo y referencial, con fines educativos y de orientaci\u00f3n general. No debe interpretarse como una recomendaci\u00f3n t\u00e9cnica vinculante ni como un sustituto del asesoramiento profesional especializado.<\/p>\n  <p>Cada organizaci\u00f3n es responsable de adaptar su sistema de gesti\u00f3n seg\u00fan sus necesidades, contexto y requisitos legales aplicables.<\/p>\n  <p><a href=\"https:\/\/mundocalidad.com\" target=\"_blank\" rel=\"noopener\">MundoCalidad.com<\/a> no asume ninguna responsabilidad por decisiones, acciones u omisiones derivadas del uso de esta informaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n\n<script>\nconst SECS = [\n  {\n    key:'ob', label:'Informaci\u00f3n documentada obligatoria',\n    sub:'Documentos y procedimientos exigidos por ISO 9001:2015',\n    ico:'D', sh:'sh-ob', si:'si-ob', st:'st-ob', sc:'sc-ob', bdg:'b-ob', bdgTxt:'Obligatorio'\n  },\n  {\n    key:'re', label:'Registros obligatorios',\n    sub:'Evidencia de resultados que la norma exige conservar',\n    ico:'R', sh:'sh-re', si:'si-re', st:'st-re', sc:'sc-re', bdg:'b-re', 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